How to Fix EPG Not Working on IPTV Smarters Pro – Complete Guide (2025)

One of the most widely used IPTV apps in the UK for watching live TV, films and series is IPTV Smarters Pro. Its EPG (Electronic Program Guide), which functions similarly to a conventional TV guide and displays what is now running and what is coming up, is one of its most notable features.

Nonetheless, a typical problem that many users face is the EPG not functioning or being blank. You’re not the only one who has encountered this annoying issue. Fortunately, fixing it is typically simple.

In this guide by M IPTV UK, we’ll walk you through step-by-step solutions to restore your EPG and get back to seamless viewing.

What Is EPG in IPTV Smarters?

EPG (Electronic Program Guide) is the digital schedule of TV programs. It shows:

• Channel name
• Current and upcoming shows
• Start/end times
• Short descriptions

A working EPG helps you plan what to watch in advance and provides a much smoother experience.

Why EPG Stops Working on IPTV Smarters Pro

There are several reasons why the EPG might not function properly:

• Incorrect or outdated EPG URL
• Corrupted cache or app data
• Inactive or expired IPTV subscription
• Server issues on the provider’s end
• Poor internet connection

✅ How to Fix EPG Not Working on IPTV Smarters Pro

1. Refresh the EPG Guide

This is the easiest first step to try:

• Open IPTV Smarters Pro
• Go to the Live TV section
• Click the three-dot menu (top right)
• Tap Refresh EPG

This will reload the guide from your IPTV provider’s server.

2. Clear App Cache and Data

If your app is storing bad data, it can prevent the EPG from updating.

On Android or Firestick:

• Go to Settings > Applications > IPTV Smarters Pro
• Select Clear Cache and Clear Data
• Reopen the app and log in again
• Try refreshing the EPG again

3. Check Your Internet Connection

A weak or unstable connection can block the app from loading EPG data.

• Test your connection with another app like YouTube
• Restart your Wi-Fi router
• Try switching to mobile data or another network
• If using a VPN, try disconnecting and checking again

4. Confirm Your IPTV Subscription Is Active

Sometimes, if your subscription has expired or been deactivated, the EPG will stop loading.

Contact M IPTV UK support to verify your subscription status or renew it if needed.

5. Manually Add the EPG URL

If the automatic EPG sync fails, try entering it manually:

• Open IPTV Smarters Pro and go to Settings
• Click on EPG
• Paste the EPG link provided by M IPTV UK
• Save and refresh

Contact support if you don’t have the EPG link handy.

6. Reinstall IPTV Smarters Pro

A fresh install often clears hidden glitches:

• Uninstall the app
• Restart your device
• Reinstall from your app store
• Login with your IPTV credentials
• Try refreshing the EPG again

7. Update the App to the Latest Version

Using an outdated version of IPTV Smarters Pro can cause bugs or incompatibility.

Visit the official website or app store and ensure you’re on the latest version.

8. Test the EPG on Another Device

If the EPG works on your phone but not your TV, the issue is device-related.

• Try logging into your IPTV account on another device (smartphone, tablet, PC)
• Compare if the EPG loads there

9. Contact M IPTV UK Support

If none of the above fixes help, contact us directly:

Email: [email protected]
Live Chat: Available on our website
WhatsApp Support: Fastest response

Final Thoughts

The actions listed above can nearly always resolve the common problem of IPTV Smarters Pro’s EPG not working. With just a manual URL update, reinstall, or simple refresh, you should be able to resume full operation in a matter of minutes.

Still need help? Our team at M IPTV UK is here to ensure you get the best IPTV experience possible. Reach out any time for expert assistance.

Explore our IPTV plans today and enjoy reliable streaming with over 175,000 channels, movies, and series — all with built-in VPN protection and 24/7 support.